Login & Watching Issues

Here's a list of solutions or devices that should help fix your playback issue:

Personal Computer:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
  • Restart your wireless router or modem.

IOS Device (iPhone & iPad):

  • Logout of the app and log back in.
  • Totally close and restart the app like this: https://support.apple.com/en-u...
  • Close the app, and turn off the WIFI on your device. Turn WIFI back on and open the app.
  • Restart your device and open the app.
  • If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Reboot your internet modem and/or wireless router
  • Log out of the app, and log back in
  • Restart the Android device.

Apple TV:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router

Roku:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router

Chromecast:

  • Make sure your device and Chromecast are on the same WIFI network.
  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.